Need help with your order?
Make changes, find answers, or chat with our support team.

1.Order Changes
1.1 Add item to my order
Unfortunately, we cannot add items to an existing order.
To include more items, you will need to:
Cancel your current order
Place a new, complete order
If you’ve already paid, your refund will be processed automatically in the early morning hours.
1.2 Change my order
If you would like to remove or replace items, please follow the same process:
✔️Cancel your current order
✔️Submit a new order with the correct selections
Any payments made will be refunded during the early morning hours.
1.3 Change delivery time for Breakfast
IIf you wish to change your delivery time, please complete the form below:
Delivery Time Change for Breakfast Request Form
1.4 Order issues
Having trouble with your order? We’re here to help.
Please fill out the form below so we can resolve the issue as quickly as possible.
Order Issue Report Form
We’ll get back to you shortly with a solution.
1.5 Cancel my order
We’re sorry to hear you want to cancel your order.
Please complete the form below so we can process your cancellation:
Order Cancellation Form
Once submitted, your order will be cancelled and cannot be reversed.
If a refund is requested, it will be processed during the early morning hours.
RoomHero is a breakfast and dinner delivery service. Meals are prepared by
professionals in a fully equipped professional kitchen and delivered fresh directly to
your room.
You can easily order online using the link or QR code available in your room. Simply
scan, choose your meal, and place your order.
All prices are clearly displayed on the menu. There are options available to suit
different budgets.
Yes. All meals are prepared daily using fresh ingredients and delivered straight to your
door.
Absolutely. Our menu includes vegetarian and vegan options. All allergens are clearly
listed on the menu.
Meals are delivered in eco-friendly packaging, so you can enjoy them comfortably in
your room, on your balcony, or wherever you prefer.
You can pay online by card during checkout or with cash upon delivery.
Yes. You can schedule your order in advance, from the previous day or even earlier.
Our support team is here to help. You can contact us via live chat or WhatsApp through roomhero.gr/support.